What is the return policy for journeys?
What is the return policy for journeys?
Journeys gives you 365 days to decide! We allow all merchandise in new condition, with original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are excluded. To find out if your local Journeys store is open and the hours of operation, visit our Store Locator!
Can you return shoes after wearing them?
Just return them, you’ll be fine. There usually is a 30-day return policy and a few scratches on the shoe from 1-day wear won’t hurt.
Can you exchange shoes without a receipt?
Stores often try the “no refund or return without a receipt” line. But where an item fails, shops do not have the right to demand a receipt. A credit card slip or statement or even the say-so of a person who was present when the products were purchased, are legally enough.
How do you deny a refund to a customer?
Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.
Is it illegal to not give a refund?
A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.
How do you politely ask for a refund?
Ask for a refund in a polite and formal language. Include details about the product—what was purchased, when, and what the price was. Explain why you want to return the item. Mention relevant aspects of the transaction such as dates and place of delivery.
Why do refunds take 5 days?
Simple Answer: Even when merchant immediately processes a refund on your credit card, the bank has up to a certain number of days (usually 5-7) to process that refund and put it on your credit card account. They hit your account right away, because that starts the clock ticking on interest they can charge you.
Why do companies take so long to refund?
the reason why it takes so long to process a refund is because there’s few parties that are involved in the refund or purchase process. their payment processor will receive the request to send you back your money. To do that there’s fee that applies so to save money they do it a batch/bulk.
Can my bank refund a payment?
Incorrect transactions You can make a claim for a refund to your bank or other payment service provider, even if they weren’t involved in the transaction. If you used the wrong payment details and paid the wrong person, the bank that received the payment must help you get your money back.