Lifehacks 

What is an example of excellent customer service?

Joe Ford

What is an example of excellent customer service?

What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

How do you deal with a talkative customer?

How to Handle a Talkative Customer on the Phone

  1. Remain in Control of the Conversation. The first step in ensuring talkative customers don’t drive up handle times is to remain in control of the conversation.
  2. Ask Direct Questions.
  3. Politely Redirect the Caller.
  4. Listen Carefully.
  5. Explain Yourself Clearly.

How do you control a conversation?

Use these techniques to take control of an English conversation

  1. Make the purpose of the conversation clear and work towards it.
  2. Speak slowly and clearly.
  3. Use body language.
  4. Listen carefully.
  5. Be clear about what you do and don’t want to speak about.

How do you deal with different types of customers?

In handling hostile and aggressive customers, you will likely feel threatened, awkward, angry or fearful even.

  1. Remain calm and professional. It is critical that you remain in control.
  2. Let them vent their emotions.
  3. Find the right moment to get your voice in.
  4. Sit them down.
  5. Be friendly.
  6. Keep eye contact.
  7. Do not argue.
  8. Listen.

Which is the best type of customer answer?

Here are five sales-oriented types of customers you will encounter.

  • Potential customer – The Potential Paul.
  • New customer – New Neil.
  • Impulsive Customer – Impulsive Iggy.
  • Discount customer – Discount Dan.
  • Loyal customer – Loyal Larry.

What are the 6 types of consumers?

Terms in this set (6)

  • eat plants. herbivores.
  • eat meat. carnivores.
  • eat plants and meat. omnivores.
  • feed off host. parsite.
  • put nitrogen in soil. decomposers.
  • find dead animals and feed of them. scavengers.

What are the characteristics of consumer behavior?

6 Important Characteristics of Consumer Behaviour – Explained!

  • Consumer Behaviour involves Products, Services, Activities, and Ideas:
  • Consumer Behaviour involves more than Buying:
  • Consumer Behaviour is a Dynamic Process:
  • Consumer Behaviour involves Interactions among Many People:
  • Consumer Behaviour involves Many Decisions:
  • Consumer Behaviour involves Exchanges:

What are the features of Consumer Protection Act?

The Salient Features of the Act are as under: (i) The Act provides for establishing three-tier consumer dispute redressal machinery at the national, state and district levels. (ii) It applies to all goods and services. (iii) It covers all sectors, whether private, public or any person.

What is the aim of consumer protection act?

To Provide better and all round protection to consumer. To Provide machinery for the speedy redressal of the grievances. To Create framework for consumers to seek redressal.