What is a synonym for customer service?

What is a synonym for customer service?

•customer service (noun) cs, after-sales service, client service, help line.

What words describe good customer service?

Good customer service has four key qualities: It’s personalized, competent, convenient, and proactive. These four factors have the biggest influence on the customer experience. Personalized: Good customer service always starts with a human touch.

What is customer service etiquette?

Etiquette in customer service is a conduct that is acceptable to customers and behavior that encompasses the expectations customers have when doing business with the company. The behavior exhibited by employees will determine whether the company comes across as professional or rude and abrasive.

Can I be fired for bad attitude?

Can You Fire an Employee Who Has a Bad Attitude? The short answer is yes, as this is a great reason to let an employee go—but only if you can’t fix the problem. Chances are that you can fix the problem. After all, you don’t want to lose an employee who does a good job if you don’t have to.

When a customer is being rude?

1. Be empathetic. The simplest way to deal with a rude customer involves utilizing empathy. If you know why they’re being rude, it’s the best way to disarm the situation.

Is being rude misconduct?

General Misconduct Infractions Examples of general misconduct include insubordination, chronic tardiness or absences, inappropriate or rude comments to co-workers or customers, or misrepresenting job application data.

What are examples of misconduct at work?

5 Types of Employee Misconduct in the Workplace

• Discrimination. Speaking of discrimination, are your employees aware that it’s illegal to discriminate against an employee based on genetic information?
• Theft. One of the most severe types of employee misconduct is theft.
• Imbalanced Relationships.
• Insubordination.
• Breaking Confidentiality.

What are fireable offenses?

Not only is it illegal, but it’s a fireable offense. This includes petty theft, such as a box of pens or ream of paper, as well as stealing money or large items or equipment from the company.

What qualifies misconduct?

In law, misconduct is wrongful, improper, or unlawful conduct motivated by premeditated or intentional purpose or by obstinate indifference to the consequences of one’s acts. Misconduct can be considered an unacceptable or improper behavior, especially for a professional person.

What is a misconduct at workplace?

Typical examples of misconduct are theft, fraud, assault, willful damage to company property, intimidation, insubordination, unauthorised absenteeism, consumption of alcoholic beverages on company premises, arriving at work under the influence of alcohol or narcotic substance, arriving at work with the smell of alcohol …

What is classed as misconduct at work?

Most employers would identify intoxication from drink or drugs, fighting or other physical abuse, indecent behaviour, theft, dishonesty, sabotage, serious breaches of health and safety rules, offensive behaviour such as discrimination, harassment, bullying, abuse and violence and gross insubordination as examples of …