What rights do you have if something you order doesn’t arrive?
What rights do you have if something you order doesn’t arrive?
Under the Consumer Rights Act, you can ask the seller to deliver the item again if the item wasn't delivered either: by an agreed date. within a reasonable time – usually within 30 days.
What to do if a seller refuses to refund?
If you received something that is not as described, you are entitled to a full refund, if the seller refuses, file an item not as described through the resolution center, if already filed, escalate the case so eBay can step in.
Can my credit card be charged before an item is shipped?
According to the Federal Trade Commission, however, many credit card issuers do not allow merchants to charge your credit card before they ship. If you want to pursue this, you should contact your credit card issuer and ask about its policies for prematurely charging your account.
Can you keep stuff delivered by mistake?
Can you keep packages wrongly delivered to your house? The answer is yes and no, according to Citizens Advice. Items that firms send to you, but you didn't actually order are called "unsolicited goods". … You have no obligation to send them back to the company or to pay for them.
Am I obligated to return or pay for merchandise I never ordered?
Am I obligated to return or pay for merchandise I never ordered? A. No. If you receive merchandise that you didn't order, you have a legal right to keep it as a free gift.
Can a store deny a return?
It's not legal depending on the state. Here are some states that do require a return policy. California: Merchants are required to clearly post their refund policy unless they offer full cash refund, exchange, or store credit within seven days of the purchase date.
What can I do if I never received my package?
The good news for consumers is that if your parcel goes missing or is damaged, you are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. … If you paid to have your delivery at a set time or date and your parcel is late, you have the right to cancel the order and demand a refund.
How long does a company have to ship your order?
The company is responsible for shipping an order within the time advertised. If a company does not promise an earlier delivery time, it must ship the order within 30 days after receiving the order.
How do I complain about an online order?
the Federal Trade Commission at www.ftc.gov/complaint. your state Attorney General, using contact information at naag.org. your county or state consumer protection agency. Check the blue pages of the phone book under county and state government, or visit consumeraction.gov and look under "Where to File a Complaint."
Can you sue a company for not shipping your order?
The simple answer to your question is Yes, you can sue. If your payment was for under $7500 then you can bring your claim in small claims court. You should contact the county judicial clerk's office to get the information needed for initiating a small claims action.