Is concierge the same as front desk?
Is concierge the same as front desk?
Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.
Where does the word concierge come from?
Etymology. The French word concierge is likely derived from the Old French cumcerges, itself related to the Medieval Latin consergius or the Latin conservus (“fellow slave”).
What does a residential concierge do?
Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities.
What skills do you need to be a concierge?
Top Concierge Skills
- Answer Email.
- Answer Phone.
- Arrange Package Delivery and Pick Up.
- Computer.
- Confirm Flights and Print Boarding Passes.
- Maintain Database of Local Information.
- Make and Confirm Reservations.
- Marketing.
Why concierge is important?
As such it is important the concierge fosters a team which is able to work together to provide the maximum level of service possible. The importance of the concierge being able to form, train and nurture a strong team cannot be underestimated, as is developing strong inter-departmental relationships within the hotel.
How do I become a good concierge?
Here are some of the criteria for becoming a successful concierge:
- A willingness and passion to serve.
- An excellent background in guest or customer service.
- Good grooming and good personal presentation.
- Top knowledge of the venues and the clients of the environment you’re.
- going to serve or want to serve.
How do you describe a concierge on a resume?
Skills To Put in a Concierge Resume Objective
- Recognized for handling stressful situations with a calm demeanor and pleasant manner.
- Excellent communication and interpersonal skills with customer service orientation.
- Expert multitasker, handling travel arrangements, reservations, and guest accommodations efficiently.
What can you ask a concierge for?
Here are just a few of the things a concierge can do for you:
- Get you a replacement toothbrush/comb/razor.
- Give directions to where you’re headed.
- Offer restaurant recommendations, as well as book and confirm reservations.
- Call a taxi.
- Offer advice on attractions and museums to visit, and even procure tickets.
Can hotels decorate rooms?
Lots of people enjoy going away for special occasions such as anniversaries and birthdays, and some hotels can make their experience even better by decorating rooms for those days. If a person does not want decorations, they can ask for a card and some flowers to be put in their room.
Can you ask a concierge for drugs?
Illegal or Immoral Activities You shouldn’t expose a concierge to risk by asking him or her to help with illegal—or dubiously legal—activities such as obtaining drugs, forging signatures, finding “companions,” or the like.
Do you have to pay a concierge?
A concierge typically receives between $5 and $10 depending on the service provided, including making a dinner reservation or obtaining tickets to a theater. When a concierge makes multiple arrangements, guests should tip an amount commensurate with the service—say between $20 and $50—at the end of their stay.
How much tip do you leave for hotel housekeeping?
The standard tip for hotel housekeeping in the U.S. is $2 to $5 per day, says Cohorst. Now, with all the additional work housekeeping must accomplish, it’s only fair to tip a consistent $5 per day—even more, if you’re feeling exceptionally benevolent.
How much do you tip a 5 star hotel?
The higher end of that would likely be something you consider at a luxury hotel. The American Hotel & Lodging Association recommends $5 or $10 depending on what service they provide, like booking a restaurant or snagging you hard-to-get tickets, or a lump sum when you leave.
Do you tip building concierge?
And with good reason: There are no set rules for how much you should tip a doorman or super. Doorman and/or concierge: $25-$150 on average (broad range: $10-$1,000) Porters, handyman, and maintenance staff: $20-$30 on average (broad range: $10-$75)
Do you tip the mail carrier?
You might want to think twice before you pull out a cash tip, however. The U.S. Postal Service prohibits all employees — including mail carriers — from accepting cash or cash equivalents of any kind. That means gift cards and checks are also off limits, no matter the amount. A small gift could be the way to go.
How much do you tip your garbage man at Christmas?
If your garbage is collected by your municipality, check your town or city regulations to see if cash is allowed. If not, give a gift. Garbage collection crew: $10 to $30 each.
Should I tip my super?
Handing over a few dollars when your super helps you out with your mail or dry-cleaning also is a good idea. If any staff in your building go above and beyond the call of duty by doing something such as walking or feeding your pets while you’re away, a tip will be unavoidable.
How much should you tip your mailman?
Mail Carrier – The U.S. Postal Service forbids mail carriers from accepting cash and says gifts must be under $20 in value. Newspaper Delivery Person – Consider giving $10 to $30, unless you tip regularly throughout the year. Trash Collectors – Tip each of your trash $10 to $30.
How much do you tip on Super holidays?
Super, resident manager: $75 to $175 on average. Doorman and/or concierge : $25 to $150 on average. Porter, handyman and maintenance staff: $20 to $30 on average. Garage attendant: $25 to $75 on average.
Do movers take beds apart?
Yes, movers will assemble and disassemble your furniture. In fact, some items like bed frames will need to be taken apart in order to move them safely. The most common items to be disassembled are bed frames, large dining room tables, bureau’s (dresser with mirror attached), and vanities.
Is it customary to tip furniture delivery guys?
Business Insider recommends tipping $5 per professional for furniture delivered and $10 for the delivery of a large item, such as an appliance. They suggest a larger tip of $20 if exceptional service was provided.
Should you tip delivery guys?
So the person delivering your furniture will probably be a third-party hire and therefore receive only a portion of the delivery fee, and tipping is customary. I usually tip $10 to $20 per person for furniture deliveries.
Do you tip mattress delivery guys?
You don’t have to if you don’t want to, but most people seem to tip for mattress delivery. Tips range from $5 – $25, averaging at about $10 per person. A good rule of thumb is: the higher the building, the higher the tip. But there are some exceptions to this rule.
Do you tip washer dryer delivery guys?
Remember: you are under no obligation to tip, but if you are satisfied with the service provided to you and the appliance delivery person treated you and your home with respect, you can’t go wrong by providing them with a gratuity.
Do you still tip if there is a delivery charge?
In addition to tipping, many restaurants now add a delivery fee to your bill (usually about $3 to $10 for the entire order). Since delivery fees rarely, if ever, go to drivers, they should not be considered part of your tip. Also, a minimum delivery fee is not the same as a tip.